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OPERATIONS COORDINATOR

\# of Openings
1
Overview
The Operations Coordinator is responsible for assisting the Client Operations Manager with creating projects, monitoring fieldwork, writing reports and invoicing clients.
Responsibilities
Pre Work-Creation
+ Compile store lists, target lists and product lists.
+ ?Obtain project billing codes and fulfillment identification numbers.
+ ?Create project information documents and train Field Support agents.
+ ?Develop plans to deliver quality execution and partner with Quality Assurance team members to ensure desired outcomes.
Work-Creation
+ ?Load projects into Axis , according to established rules and guidelines.
Post Work-Creation
+ ? Monitor field execution and take appropriate actions to ensure quality work is completed on time.
+ ? Communicate verbally and in writing with Field associates and internal team members.
+ ? Pull reports from Axis or SSRS.
+ ? Assist with the invoicing process.
Qualifications
+ Strong communication and interpersonal skills.
+ Effective at developing and maintaining working relationships across teams.
+ Able to manage multiple priorities under tight deadlines.
+ Able to prioritize conflicting demands and organize time.
+ Good problem-resolution skills.
_Performance Metrics_
+ Scorecard metrics for project loading, QA, and invoicing.
_Education_ : High school graduate. Four year college degree preferred.
_Experience_ : Retail experience preferred.
_Physical Demands_ : Ability to perform essential duties and responsibilities in an office environment.
_Specific Skills_ : Proficient in Microsoft Office applications with intermediate to advanced Excel skills required.
_Specialized Knowledge, License, etc.:_ None
_Supervisory Responsibilities_ : None
_Working Conditions_ : Office Environment.
_Travel Requirements_ : Occasional local travel; no overnight stays.
_Language Skills:_ English is the primary language skill.
CROSSMARK is committed to providing accessible employment practices and welcomes applications from people with disabilities. If you require accommodation for a disability during any stage of the recruitment process, please let us know.
Req ID _2018-117538_
Primary Work Location : Location _US-IL-Deerfield_
Category _Account Management/Client Services_

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